Calas Performance is committed to processing and shipping orders as quickly as possible. Please review the information below regarding order processing, shipping, backorders, and international shipments.
Shipping Location
All orders are shipped from:
1330 W. Industrial Ave, Unit #112
Boynton Beach, FL 33426
Same-Day Shipping
In-stock orders placed before 3:00 PM Eastern Time, Monday through Friday, typically ship the same business day via UPS or USPS.
Orders placed after 3:00 PM Eastern Time, on weekends, or on holidays will be processed and shipped on the next business day.
Tracking information is emailed once your order has been processed and shipped. Most customers receive tracking details by the evening of the shipment date.
If there is an issue with your order, including inventory discrepancies, payment verification concerns, or unavailable items, a member of our team will contact you by phone or email.
Backorders and Out-of-Stock Items
Occasionally, a product may become unavailable after an order has been placed. If an item is out of stock, we will contact you to discuss the available options.
Option 1: Hold Order Until Complete
Your order will be held until all items are available and shipped together in a single shipment.
This option is ideal if you prefer to receive your entire order at one time.
Option 2: Partial Shipment
Available items will be shipped immediately, and any out-of-stock items will be shipped separately once inventory has been replenished.
Depending on product availability and supplier lead times, this option may result in multiple shipments to complete your order.
International Orders
Calas Performance proudly ships to customers worldwide.
Due to fluctuating freight rates, duties, taxes, and carrier surcharges, international shipping costs are quoted on a per-order basis.
International customers should provide:
- A valid phone number
- A valid email address
- A complete shipping address
Once your order is reviewed, our team will contact you with a shipping quote and any applicable delivery information before processing the shipment.
Please note that international customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges imposed by their country.
Shipping Carriers
Calas Performance primarily ships orders through UPS and USPS. We reserve the right to select the most appropriate carrier and service level based on package size, destination, and delivery requirements.
Delivery Times
Estimated delivery times provided by shipping carriers are estimates only and are not guaranteed. Delivery delays caused by weather, carrier disruptions, customs inspections, incorrect shipping information, or other circumstances beyond our control are not the responsibility of Calas Performance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Additional shipping charges incurred due to incorrect or incomplete addresses, refused deliveries, or returned shipments may be the responsibility of the customer.
Lost or Damaged Shipments
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Claims for damaged shipments should be reported within 5 business days of delivery and should include photographs of the package, shipping label, and damaged product whenever possible.
We will work with the carrier to assist in resolving the issue and determining the appropriate next steps.
Questions
If you have questions regarding shipping, delivery estimates, international orders, or tracking information, please contact our customer service team before placing your order.