At Calas Performance, we take pride in providing high-quality performance parts and accessories. If you experience an issue with your order, please contact us before returning any item.
Return Authorization Required
All returns require prior approval from Calas Performance. Returns sent without an approved Return Authorization (RA) may be refused and returned to the sender.
To request a return authorization, please contact our customer service team and provide your order number and details regarding the reason for the return.
Return Eligibility
Approved returns must meet all of the following requirements:
- Returned within 30 days of the original purchase date.
- New, unused, and in resalable condition.
- Include all original packaging, documentation, accessories, and components.
- Free from installation marks, damage, grease, dirt, fingerprints, odors, or other signs of use.
Packaging Requirements
To protect products during transit, all returned items must be shipped inside a separate shipping box.
Returns will not be accepted if:
- Original manufacturer packaging is used as the shipping container.
- Shipping labels, tape, writing, or markings are applied directly to the original packaging.
- Original packaging is torn, crushed, dented, scratched, or otherwise damaged.
Non-Returnable Items
The following items are not eligible for return or refund:
- Special-order products
- Custom-built or made-to-order items
- Clearance, closeout, or final-sale merchandise
- Electronic components that have been installed or opened
- Any product showing signs of use, installation, or modification
Refund Processing
Once an approved return is received and inspected, refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is the result of our error.
Please allow 5-10 business days after inspection for the refund to appear on your account, depending on your financial institution.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We may request photographs of the product, packaging, and shipping label to assist with resolving the issue.
Final Sale Period
All sales become final 30 days after the purchase date. Products that fall outside the approved return window are not eligible for return, exchange, or refund.
Questions?
If you have questions regarding a return, refund, or exchange, please contact our customer service team before shipping any item back to us.