Once your order has been processed and shipped, tracking information is emailed to the address provided during checkout.
Most customers receive tracking details by the evening of the shipment date, but tracking updates may take additional time to appear in the carrier’s system.
What this guide covers
This guide explains when tracking information is sent, how to check your order status, and what to do if tracking appears delayed.
When tracking is sent
Tracking is sent after your order has been processed and the shipping label has been created.
For in-stock orders placed before 3:00 PM Eastern Time, Monday through Friday, tracking is typically sent the same business day.
Orders placed after the cutoff, on weekends, or on holidays are processed on the next business day.
Why tracking may not update immediately
A tracking number may be created before the carrier scans the package.
This can make it appear as though nothing is happening, even though the order has already been prepared for shipment.
Tracking may update later that day or after the package reaches the carrier facility.
How to check your order status
If you created an account, log in to view order history and current order information.
If you checked out as a guest, contact Calas with your order number and the email address used at checkout.
When to contact Calas
Contact Calas if:
- You did not receive a tracking email
- Your tracking number has not updated after a reasonable period
- Your order appears delayed
- Your shipping address may be incorrect
- The carrier reports an issue
Builder Tip
Keep your order number available until the shipment has been delivered and inspected. It makes support faster if you need help with tracking, delivery, damage, or returns.
Quick checklist
Before contacting support:
- Check your email inbox and spam folder
- Confirm the email address used at checkout
- Review the carrier tracking page
- Allow time for the first carrier scan
- Have your order number ready
Frequently Asked Questions
When will I receive tracking?
Tracking is emailed after your order has been processed and shipped.
Why does my tracking show no movement?
Carrier scans can lag behind label creation. Tracking may update once the package reaches the carrier facility.
Can Calas check my order status?
Yes. Contact Calas with your order number for help.