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How to Check Your Order Status

Updated June 26, 20263 min read

Learn how to check the status of an order and what information to provide when contacting Calas.

Account orders

If you created an account during checkout, log in to view your order history and current order status.

Guest checkout orders

If you checked out as a guest, contact Calas with your order number and the email address used at checkout.

What order statuses usually mean

  • Processing means the order has been received and is being prepared
  • Completed usually means the order has shipped or has been fulfilled
  • On hold may mean payment, inventory, or supplier confirmation is pending

Shipping updates

When tracking is available, shipping details are usually provided after the order is packed and handed to the carrier.

Order status questions

If you created an account, you can log in anytime to view your order history and current order status. If you checked out as a guest, contact Calas with your order number for an update.

Yes. All transactions are processed using secure, encrypted payment technology through trusted payment providers. Calas does not store your complete payment card information on its servers.

Calas Performance accepts major credit and debit cards along with supported digital payment methods available during checkout, including PayPal and other payment options when available.

Sales tax is automatically calculated based on applicable federal, state, and local tax laws and your shipping destination.

Calas is continually expanding its catalog. Some newer products may temporarily use manufacturer-supplied information while original photography, specifications, installation guidance, and compatibility details are being added.

Yes. If you are unsure about fitment, tuning, kit selection, or installation requirements, contact Calas before ordering. Include your year, make, model, current modifications, goals, and the products you are considering.

Provide your watercraft year, make, model, engine, current modifications, riding goals, parts already installed, parts you are considering, and whether the watercraft is used recreationally or for racing.

Order changes may be possible if the order has not been processed, shipped, or submitted to a supplier. Contact Calas as quickly as possible if you need to update your order.


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