All returns to Calas Performance require prior approval.
A Return Authorization helps ensure that your return is reviewed properly, routed correctly, and inspected against the correct order.
Returns sent without approval may be refused or returned to the sender.
What this guide covers
This guide explains when a Return Authorization is required, what information to provide, and what happens after your request is reviewed.
When to request authorization
Request a Return Authorization before shipping any product back to Calas.
This applies to:
- Incorrect items
- Damaged items
- Defective items
- Products ordered by mistake
- Eligible new and unused products
Do not ship a product back until Calas confirms the return is approved.
Information to provide
When contacting Calas, include:
- Order number
- Name used on the order
- Email address used at checkout
- Product name or SKU
- Reason for return
- Photos when relevant
Photos may be requested for damaged, incorrect, or defective orders.
What happens after approval
If the return is approved, Calas will provide instructions for sending the item back.
The product must be packaged correctly and shipped inside a separate shipping box. Do not apply labels, tape, or writing directly to manufacturer packaging.
Inspection after receipt
Approval to return an item does not guarantee refund approval.
Once received, the item is inspected to confirm condition, packaging, completeness, and eligibility.
Builder Tip
Keep all packaging until you are certain the part is correct and will be kept. Original packaging is often required for approved returns.
Quick checklist
Before requesting authorization:
- Locate your order number
- Confirm the item is unused
- Save all packaging and documentation
- Take photos if the item is damaged or incorrect
- Contact Calas before shipping
Frequently Asked Questions
Is a Return Authorization required?
Yes. All returns require prior approval from Calas Performance.
Can a return be refused?
Yes. Unauthorized returns or products that do not meet return requirements may be refused.
Does return approval guarantee a refund?
No. Returned products must pass inspection before a refund is issued.