Calas Performance takes pride in providing high-quality performance parts and accessories. If you experience an issue with your order, contact Calas before returning any item.
All returns require prior approval.
Returns sent without an approved Return Authorization may be refused and returned to the sender.
What this guide covers
This guide explains the basic return policy, return window, product condition requirements, and what to expect before a refund is issued.
Return authorization is required
Before sending any item back, contact Calas Performance and request a Return Authorization.
Provide:
- Your order number
- Product name or SKU
- Reason for return
- Photos if the item is damaged, incorrect, or defective
Do not ship items back without approval.
Return window
Approved returns must be returned within 30 days of the original purchase date.
After 30 days, all sales become final and products are not eligible for return, exchange, or refund.
Product condition
Approved returns must be:
- New
- Unused
- Uninstalled
- In resalable condition
- Complete with original packaging, documentation, accessories, and components
Products showing signs of use, installation, modification, grease, dirt, fingerprints, odors, damage, or missing components may not be accepted.
Shipping charges
Original shipping charges are non-refundable unless the return is the result of a Calas error.
Return shipping is generally the customer’s responsibility unless otherwise approved.
Refund timing
Once an approved return is received and inspected, refunds are issued to the original payment method.
Please allow 5-10 business days after inspection for the refund to appear on your account, depending on your financial institution.
Builder Tip
Do not test-fit, install, mark, or modify a product if you think it may need to be returned. Installation marks can affect return eligibility.
Quick checklist
Before requesting a return:
- Confirm the item is within 30 days of purchase
- Confirm the item is new and unused
- Keep all original packaging
- Gather your order number
- Contact Calas for approval before shipping
Frequently Asked Questions
Can I return an installed part?
Generally, no. Products showing signs of installation, modification, or use may not be eligible for return.
Are shipping charges refundable?
Shipping charges are non-refundable unless the return is due to a Calas error.
Can I send a return without authorization?
No. Returns require prior approval.